Terms of Service for NorthPaw Pet Services Ltd.

Effective Date: 2026-09-28

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern your access to and use of the services, facilities, premises, websites, communications, booking systems, and related offerings provided by NorthPaw Pet Services Ltd. (“NorthPaw Pet Services Ltd.”, “we”, “us”, or “our”), a Paw-Place business located at Suite 204, 1177 Top Street, Walking, ON M4J 1K3, Canada.

By booking, dropping off, attending, or otherwise using any service offered by NorthPaw Pet Services Ltd., you confirm that you have read, understood, and agree to be bound by these Terms and any policies referenced herein. If you do not agree, do not use our services.

These Terms form a legally binding agreement between you and NorthPaw Pet Services Ltd.. If you are using our services on behalf of another person, entity, or pet owner, you represent that you have authority to bind that person or entity.

2. Scope of Services

NorthPaw Pet Services Ltd. provides supervised dog daycare and related pet care services, which may include, without limitation:

  • Supervised dog daycare;
  • Indoor play sessions;
  • Small-group socialization;
  • Rest and quiet zone supervision;
  • Puppy-friendly introductions; and
  • Pet enrichment activities.

Service availability, schedules, group sizes, age/temperament requirements, and operating rules may be modified at our discretion for safety, staffing, facility, or operational reasons.

Our services are provided for domestic dogs only, unless expressly stated otherwise in writing. We may refuse admission or remove any pet that, in our reasonable judgment, presents a safety, health, behavior, or welfare concern.

3. User Obligations and Responsibilities

You agree that you are responsible for ensuring that any dog attending our services:

  • Is healthy, free from contagious illness, and fit to participate;
  • Is current on required vaccinations and parasite prevention, as requested by us;
  • Has not been exposed to communicable disease within the applicable exclusion period;
  • Does not display behavior that makes participation unsafe or unsuitable for group care;
  • Is properly identified and, where applicable, licensed in accordance with local law; and
  • Arrives with any required equipment, medication, or instructions approved by us.

You must disclose to NorthPaw Pet Services Ltd. prior to attendance all material information that may affect the safety or care of your dog, including without limitation:

  • Aggression, fear, resource guarding, or escape tendencies;
  • Past bite incidents or incidents involving injury to animals or people;
  • Medical conditions, allergies, seizures, or mobility limitations;
  • Recent surgery, injury, or recovery restrictions;
  • Heat cycle status, pregnancy, or reproductive status; and
  • Any special feeding, medication, behavioral, or handling instructions.

You acknowledge that failure to disclose relevant information may result in suspension or termination of services without refund, and you remain liable for any resulting loss, injury, claim, or damage.

You agree to:

  • Provide accurate and complete information at all times;
  • Follow all drop-off, pick-up, safety, and conduct instructions;
  • Pick up your dog promptly when requested by us, including in the event of illness, injury, behavior concerns, or emergencies;
  • Maintain a valid payment method and pay all fees when due;
  • Not bring prohibited items onto the premises; and
  • Comply with all applicable federal, provincial, and municipal laws.

We reserve the right to require immediate removal of any dog or person who, in our reasonable opinion, endangers others, disrupts operations, or fails to comply with these Terms.

4. Payment Terms and Conditions

All fees, packages, memberships, deposits, late fees, administrative charges, and other amounts are set by NorthPaw Pet Services Ltd. and may be displayed on our website, booking portal, invoices, or written communications.

Unless otherwise stated in writing:

  • Fees are payable in Canadian dollars (CAD);
  • Payment is due at the time of booking, upon invoice issuance, or before service delivery as required by us;
  • We may require prepayment, deposits, or package purchases for certain services;
  • All applicable taxes, including GST/HST or other government-imposed charges, will be added where required by law;
  • Returned payments, chargebacks, and failed transactions may incur administrative fees to the extent permitted by law; and
  • Unpaid balances may result in suspension of services, collection efforts, and/or legal action.

We may revise our prices at any time. Price changes will apply prospectively and will not affect services already paid for unless otherwise agreed in writing.

Where recurring billing is used, you authorize NorthPaw Pet Services Ltd. to charge your selected payment method for all applicable fees, taxes, and permitted charges until cancelled in accordance with these Terms or the applicable service plan terms.

5. Cancellation and Refund Policy

Cancellations, rescheduling, no-shows, and refunds are subject to our then-current booking and cancellation policies, which may vary by service type, package, or promotional offer.

Unless otherwise stated in writing:

  • Cancellations made within the applicable notice period may qualify for a credit, reschedule, or refund at our discretion;
  • No-shows and late cancellations may be charged in full;
  • Deposits may be non-refundable to the extent permitted by law;
  • Unused package sessions, credits, or memberships may expire and are not guaranteed to be transferable or refundable;
  • Refunds, if approved, will generally be returned using the original payment method; and
  • We may refuse refunds where services were withheld, shortened, or terminated due to your breach of these Terms, your dog’s behavior, illness risk, or safety concerns.

We reserve the right to cancel or reschedule services due to operational needs, weather, health concerns, emergencies, staffing, or force majeure events. In such cases, our liability will be limited to a refund or credit for the affected service, at our discretion and as required by law.

6. Liability Limitations

To the fullest extent permitted by applicable law, NorthPaw Pet Services Ltd., its directors, officers, employees, contractors, agents, and representatives shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profit, loss of business, loss of goodwill, or loss of data arising from or related to the use of our services.

You acknowledge and agree that participation in dog daycare and socialization services carries inherent risks, including without limitation:

  • Bites, scratches, minor injuries, or stress-related reactions;
  • Transmission of contagious illness despite reasonable precautions;
  • Escapes, theft, property damage, or accidental injury;
  • Unexpected behavior by dogs or people; and
  • Risks associated with exercise, play, confinement, feeding, and transportation to or from our premises.

Except where prohibited by law, our total aggregate liability for any claim arising out of or related to the services shall not exceed the lesser of: (a) the amount paid by you to NorthPaw Pet Services Ltd. for the specific service giving rise to the claim; or (b) CAD $100, unless a different limit is required by applicable law.

You are solely responsible for any loss, injury, or damage caused by your dog, yourself, or your representatives, including damage to property, injury to persons or animals, and any costs arising from emergency care, veterinary treatment, or containment. You agree to indemnify and hold harmless NorthPaw Pet Services Ltd. from and against claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms or your dog’s conduct, except to the extent caused by our gross negligence or wilful misconduct where such limitation is not permitted by law.

Nothing in these Terms excludes or limits any liability that cannot be excluded under applicable Canadian law, including liability for gross negligence, wilful misconduct, or any non-excludable consumer protection rights.

7. Intellectual Property Rights

All content, branding, logos, photographs, text, graphics, designs, videos, training materials, service descriptions, software, and other materials made available by NorthPaw Pet Services Ltd. are owned by or licensed to us and are protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publicly display, republish, reverse engineer, or create derivative works from our materials without our prior written consent, except as permitted by law.

If you submit reviews, testimonials, photographs, videos, suggestions, or other content to us, you grant NorthPaw Pet Services Ltd. a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, display, and distribute that content for business, marketing, operational, and service-related purposes, subject to applicable privacy laws and any separate written consent requirements.

8. Data Protection and Privacy

NorthPaw Pet Services Ltd. collects, uses, discloses, and stores personal information in connection with service delivery, booking management, customer communication, billing, health and safety administration, legal compliance, and business operations.

We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

By using our services, you consent to our collection, use, and disclosure of personal information for the purposes described in these Terms and in any privacy notice or policy we provide. You also consent to our sharing of information as reasonably necessary with:

  • Veterinarians, emergency responders, or animal welfare authorities in an emergency;
  • Payment processors and service providers involved in operating our business;
  • Regulators, law enforcement, or courts where required by law; and
  • Other third parties with your consent or as otherwise permitted by law.

You are responsible for ensuring that any information you provide about third parties is accurate and that you have the necessary authority or consent to provide it.

If there is a conflict between these Terms and any separate privacy policy, the privacy policy will govern in relation to privacy matters to the extent of the conflict.

9. Force Majeure

NorthPaw Pet Services Ltd. shall not be liable for any delay, interruption, cancellation, failure to perform, or inability to provide services due to events beyond our reasonable control, including but not limited to:

  • Severe weather, natural disasters, fire, flood, or power outages;
  • Pandemics, epidemics, or public health emergencies;
  • Labour disputes, strikes, or staffing shortages beyond our control;
  • Supply chain interruptions;
  • Government action, legal restrictions, or permit issues;
  • Utility failures, internet outages, or telecommunications disruptions; and
  • Any other event that makes performance impracticable or unsafe.

In a force majeure event, we may suspend, reschedule, or modify services without liability, except as required by applicable law or expressly stated in writing.

10. Changes to Terms

We may update, revise, or replace these Terms from time to time at our sole discretion. Changes will be effective upon posting, upon notice to you, or on a later date specified by us.

Your continued use of the services after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our services.

It is your responsibility to review these Terms periodically for updates.

11. Applicable Law and Jurisdiction

These Terms and any dispute arising out of or relating to them, the services, or the relationship between you and NorthPaw Pet Services Ltd. shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

You agree that the courts located in Ontario, Canada shall have exclusive jurisdiction over any claim, action, or proceeding arising from or related to these Terms or the services, subject to any mandatory consumer protection or other non-waivable rights under applicable law.

12. Contact Information

For questions, concerns, bookings, notices, complaints, or refund requests, please contact:

13. Severability Clause

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

If any invalid or unenforceable provision can be made valid and enforceable by limiting it, such provision shall be construed as so limited, to the extent permitted by law.

By using the services of NorthPaw Pet Services Ltd., you acknowledge that you have read these Terms of Service and agree to be bound by them.

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